Find answers to popular questions about PulseBook

About PulseBook

PulseBook is not just another AI assistant.

It's the first medical platform with a consortium of leading AI models — OpenAI, Google Gemini, and Claude combined into a single algorithm for the most accurate analysis of your medical data.

Why is this important?

Cross-verification: Each document is analyzed by multiple models, reducing the risk of missed details

Working as one: The algorithm is configured so all models work synchronously, complementing each other's strengths for the most accurate result

Medical specialization: The algorithm is specially trained to work with medical documents, terminology, and health context

Your benefits:

✓ All medical documents in one place
✓ Instant analysis from AI model "consortium"
✓ Personalized recommendations based on your history
✓ Full confidentiality and HIPAA/GDPR compliance

PulseBook is your smart medical assistant, always with you.

Getting Started

How to start using PulseBook?

Just 3 simple steps separate you from your personal AI assistant:

1. Register via Google
Sign in using your Google account — it's fast and secure. No complex forms or email confirmations.

2. Fill in basic profile
Provide basic information about yourself: age, gender, height, weight, chronic diseases, and allergies. The more PulseBook knows about you, the more accurate the recommendations.

3. Upload first documents
Add test results, images, or doctor's reports in any format (PDF, DOCX, images). AI will automatically extract all important data.

Done! Now you can:

✓ Ask questions about your health in chat
✓ Get analysis of uploaded documents
✓ Track health metrics dynamics
✓ Create wellness notes

💡 Tip: Start by uploading your latest blood tests — this will give AI a good foundation for personalized recommendations.

Subscriptions and Plans

What subscription plans are available?

PulseBook offers flexible pricing for any needs:

🆓 Free Plan

  • 10 detailed consultations
  • 2 document uploads and analyses
  • 50 basic answers per week
  • Medical history storage
  • Access to all profile features

⭐ Lite (Basic)

  • 100 detailed consultations
  • 5 document uploads and analyses
  • 100 basic answers per day
  • Maximum chat memory
  • Personalized recommendations based on history
  • Priority support and document processing

💎 Pro (Premium)

  • 400 detailed consultations
  • Up to 20 documents
  • 100 basic answers per day
  • Maximum chat memory
  • Personalized recommendations based on history
  • Priority support and document processing

What's the difference between basic answer and detailed consultation?

Basic answer — quick response from one AI model.

Detailed consultation — a "consortium" of several leading AI models (OpenAI, Gemini, Claude) working together. Used for:

  • In-depth analysis of medical documents
  • Complex health questions
  • Personalized recommendations based on your history
  • Cross-verification for maximum accuracy

How to pay?

We accept payments through Stripe — a secure international payment service. Visa, Mastercard, and other popular payment methods are supported.

💡 Tip: Start with the free plan to evaluate the platform, then choose the right plan.

Documents

How to work with medical documents?

PulseBook allows you to store and analyze all your medical documents in one place.

What documents can be uploaded?

✓ Blood, urine, biochemistry test results
✓ X-rays, MRI, CT, ultrasound images
✓ Hospital discharge summaries and doctor reports
✓ Prescriptions and appointments
✓ Examination and diagnostic results

Supported formats:

PDF, DOCX, JPG, PNG and other popular image and document formats.

How to upload a document?

1. Go to "Documents" section
2. Click "Upload document" button
3. Select file from your device
4. AI will automatically analyze the document and extract all important data

What happens after upload?

AI automatically:

  • Extracts all metrics and data from the document
  • Saves information to your medical record
  • Uses this data for personalized chat responses
  • Tracks dynamics of metric changes

Access to your documents:

✓ All documents accessible from any device — computer, tablet, or phone
✓ You'll never lose important medical data
✓ Can download any document anytime
✓ Convenient viewing and search through entire document history

💡 Tip: Upload documents immediately after receiving test results — so AI will have current information about your health.

Security:

All documents are stored encrypted and accessible only to you. We comply with HIPAA and GDPR standards.

Profile

Why fill in the profile?

Profile is the foundation for personalized AI recommendations. The more PulseBook knows about you, the more accurate the answers and document analysis.

What information needs to be provided?

Basic data:

  • Name
  • Year of birth
  • Gender
  • Height and weight

Medical information:

  • Chronic diseases
  • Allergies and intolerances
  • Regular medications

Lifestyle:

  • Physical activity level
  • Smoking and alcohol consumption
  • Dietary features

Why is this needed?

✓ AI considers your characteristics when analyzing documents
✓ Recommendations become personalized to your profile
✓ System warns about possible contraindications
✓ Tracking metric dynamics considering your age and condition

How to update profile?

1. Go to "Profile" section
2. Click "Edit" button
3. Make changes
4. Save data

Privacy:

All profile data is protected and used only to improve recommendation quality. We never share your information with third parties.

💡 Tip: Update weight, medication, and disease data when changes occur — this will help AI provide more relevant recommendations.

Telegram Bot

Why connect the Telegram bot?

PulseBook is available not only through the web interface, but also in Telegram. Connecting the Telegram bot gives you access to all platform features directly from the messenger.

Main advantages:

📱 Quick mobile access

  • AI consultations without opening a browser
  • Instant photo sending of symptoms, injuries or medications
  • Convenient interface for daily use

🔔 Reminder system

  • Medication intake notifications on schedule

☁️ Data synchronization

  • Unified medical history across all platforms
  • All consultations, documents and records available in both web version and Telegram
  • Automatic data updates between devices

How does synchronization work?

When linking your Google account with Telegram bot:

  1. Data merging — all medical history from web version becomes available in Telegram bot
  2. Two-way synchronization — changes in one version automatically reflect in the other
  3. Unified profile — personal data, medical questionnaire and medication list sync automatically
  4. Security — linking is protected by a temporary code valid for 10 minutes

How to connect the Telegram bot?

The connection process consists of three steps:

  1. Open the connection page on a device with Telegram installed
  2. Click the "Open Telegram Bot" button — the app will open automatically
  3. Click START in the bot to complete linking

Important: The page must be opened on a device with Telegram installed, otherwise the automatic transition will not work.


💡 Tip: If you already have consultation history in the Telegram bot and then registered via the web version — link the accounts to merge all medical history into a single profile.

Security

How does PulseBook protect your data?

Medical data security is our top priority. We use advanced information protection technologies.

Data encryption:

✓ All data is encrypted during transmission (SSL/TLS)
✓ Documents are stored encrypted on servers
✓ Only you have access to the data

Compliance with standards:

HIPAA — American standard for protecting medical data
GDPR — European regulation on personal data protection
SOC 2 Type II — international security certification

Authorization:

  • Login via Google OAuth — reliable authentication system
  • No one has access to your data without authorization
  • Automatic logout after prolonged inactivity

AI data processing:

✓ AI analyzes data in a secure environment
✓ Your documents are not used for model training
✓ All information remains confidential

Data control:

✓ You can delete any document at any time
✓ Complete account and all data deletion on request
✓ Export all your data at any time

💡 Remember: We will never ask you to send passwords or personal data via email or chat. Stay vigilant!

Support

How to get help?

We're always ready to help you with any questions about using PulseBook.

Contact methods:

📧 Email support: support@pulsebook.health
We'll respond within 24 hours (Pro subscribers get priority processing)

💬 Support chat:
Write in the chat inside the platform — our team will respond as quickly as possible

🌐 FAQ section:
Most questions are already covered in this section — use search or browse other categories

What questions can you contact us about?

✓ Technical issues with document uploads
✓ Questions about plans and payment
✓ Help setting up profile
✓ Account access problems
✓ Service improvement suggestions

Important to know:

⚠️ PulseBook is an information service, not a replacement for a doctor visit. AI recommendations are for reference only.

⚠️ For acute conditions, severe pain, or worsening health — immediately see a doctor or call emergency services.

💡 Tip: Before contacting support, try finding the answer in FAQ — it's faster and more convenient!

We value your feedback!

Share your experience using PulseBook — this helps us become better and more useful for you.